The Federal Trade Commission (FTC) has issued rules on debt collection digital communications in terms of the Fair Debt Collection Practices Act of 2010 (FDCPA). Please make sure that you adhere to both the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.ĭebt Collection Digital Communications in the USA When it comes to SMS marketing in the USA, the FCC has issued rules to ensure consumer protection when it comes to the sending of marketing messages to mobile phones. This way, they can text you whenever they need to.įor more information on how to apply for a TFN or 10DLC and what you can use them for, take a look at our Guidelines for Messaging in the USA. When you first send your customers an SMS, you can let them know that this is the only number you will message them from and that they can save this number to their phonebook. When you send your SMS messages from a 10DLC or TFN, this becomes your Sender ID (the number your message will come from). If however, you're sending marketing or promotional messages, then we recommend using a Ten Digit Longcode (10DLC). When it comes to quick delivery for activation, authentication, or transactional SMS messages in the USA, we recommend sending your SMS messages using a Toll-Free Number (TFN). What you need to know when sending SMS messages to the USA Look at our case studies to see how our customers are using our SMS gateway. You can easily send transactional messages like one-time passcodes and SMS alerts, or promotional messages from your CRM system or sales desk. Using our platform, you can quickly send any short and important SMS messages worldwide, or locally to United States of America. Use any or all of our SMS Messaging Solutions whenever you need to. Secondly, it must be longer than three and shorter or equal to 11 characters.Get your messages across with. First of all, there’s a set of available characters: The GSM standard sets strict rules regarding names replacing telephone numbers. With the company name clearly visible and verified, this risk is greatly minimalised. Simply put, they might be considered suspicious, and therefore left unread. Messages incoming from unknown sources, especially in the case of SMS, might be frowned upon. The reason to be specific about your identity and purpose is self-explanatory. Alternatively, it can describe the purpose of the communication. How to choose the sender ID?Ī sender ID should consist of the brand name. If you are unsure about the local regulation, we strongly recommend consulting your account manager before applying for the sender ID. In the USA, they can only be used to send codes. cryptocurrencies-related messages are prohibited in Russia and China. There are also restrictions regarding the content of SMS with sender ID, e.g. Please also keep in mind that it might take up to one month to approve your sender ID. To speed up the approval and registration process, we highly recommend choosing a sender name that relates directly to your company name.Īuthorities approving sender names in certain countries will also ask to provide examples of text messages meant to be sent from a given sender name. Consequently, they will be confirmed only during the working hours of our office (Monday – Friday, 08-17 CET). Sender name verificationĭue to the security measures, we do our best to confirm the credibility of all sender IDs. If your company name is not listed below, add it! Confirm the right to use the desired name and wait for the verification. Login into the Customer Portal and navigate to the Sender names tab in the SMS messages section.
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